Refund policy

We hope you love your GlamAura order. If something isn't right, we're here to help.

Change of Mind

As our products are fulfilled through international fulfilment partners, we currently do not accept returns or provide refunds for change of mind, including where an incorrect colour, style or item has been selected by the customer.

Please review your order carefully before completing your purchase.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or an item is missing from your order, please contact us at glamaura60@gmail.com within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. This allows us to review the problem and work with our fulfilment partner to resolve it.

Once your request has been reviewed, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please do not return an item unless we have provided you with return instructions.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at glamaura60@gmail.com with your order number. We will review the available tracking information and work with our fulfilment partner to investigate the shipment.

If the shipment is confirmed as lost or cannot be successfully delivered due to an issue outside of the customer's control, we will provide an appropriate resolution, which may include a replacement or refund.

We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer. Please check your shipping details carefully before placing your order.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible at glamaura60@gmail.com.

We will do our best to accommodate your request, but we cannot guarantee that an order can be cancelled or changed once it has entered processing or has been shipped.

Exchanges

We currently do not offer direct exchanges. If you receive a damaged, defective or incorrect item, please contact us using the process above and we will help resolve the issue.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have a legal right to cancel your purchase within 14 days of receiving your order, subject to applicable consumer laws, conditions and exceptions.

If this applies to your order, please contact us at glamaura60@gmail.com before returning anything so we can provide you with the appropriate instructions.

This does not affect any other rights you may have under applicable consumer law.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that your bank, credit card provider or payment provider may require additional time to process and post the refund to your account.

We will notify you once your refund has been processed.